Important customer information about COVID-19
Dear Business Partners,
COVID-19 is currently bringing large parts of public and social life to a standstill and almost all companies are affected by the sometimes massive effects.
In order to remain able to act at all times, we developed an extensive package of measures at a very early stage, which we are constantly adapting to the rapidly changing situation. On the one hand, we want to protect the health of our employees as well as possible, and on the other hand we want to be available and deliverable as usual for you. All of our employees were trained on the necessary hygiene measures and distance rules. In addition, we have changed our processes and teams following a corresponding risk analysis as follows:
• Our sales force can be reached in the home office and by email or mobile phone. We would be happy to advise you! If, for example, an employee comes to you on the construction site or in the company, he will comply with all important precautionary and hygienic measures.
• Our shipping continues as usual. The employees are encouraged to meet collectors with the necessary hygiene measures. We ask for compliance with the regulations.
• The workplaces in production have been adjusted so that the necessary minimum distances from other colleagues are maintained. We do everything we can to avoid an externally arranged closure. To compensate for possible failures of suppliers, we have built up an additional stock in the past few weeks so that we can continue to produce and remain available for you.
• In order to remain able to act, we have moved some of our office employees to our home office and increased the distance between the workplaces. Internally, wherever possible, face-to-face meetings are avoided. Office employees are currently not receiving visitors. Our technology, project management, service and administration work as usual and can be reached by email or phone.
We think that with these measures we have made good preparations early on, depending on the circumstances. The success of our measures depends on people. Since this situation does not correspond to everyday routine for all of us, we ask you at this point for understanding for possible deviations from our usual service level. Let us master this exemplary situation together and flexibly.
We hope that the measures taken by the German government will have a positive effect in the short term. Nevertheless, we will continue to monitor and respond to further developments. Although we assume that the SARS-CoV-2 virus will continue to be subject to restrictions, we are preparing for the period after the pandemic has subsided, so that we can ensure that you are back to the service level you are accustomed to and rightly expected as soon as possible.
If you have any questions about our measures, please write to us at corona(at)effertz(dot)de.
We wish you all the best and that you will get through this difficult time well.
Effertz Tore GmbH
Dr.-Ing. Claus Schwenzer